Return & Exchange Policy
If Jaman Store supplies the wrong product or the wrong mattress size for the order you placed, you can request an exchange. The return is handled through a designated Jaman Store pick-up/return station.
When an exchange applies
Wrong product supplied
If the product delivered is different from the product recorded on your order, submit a return request.
Wrong size supplied
If the product is correct but the mattress size supplied differs from the size on your order, submit a return request.
Important: This policy is for errors made in supplying the ordered product or size. A customer who selected the wrong size or changed their mind is not automatically covered by this exchange process.
Key conditions
- Report the issue within 48 hours of delivery or collection.
- Submit the return request using your order reference and the phone number used for the order.
- The mattress should be unused, clean and undamaged, and should not have been slept on, altered or deliberately damaged.
- Return the item to the designated Jaman Store pick-up/return station after the request is approved.
- Jaman Store will verify the returned item before releasing the replacement.
- Where the exact replacement is unavailable, Jaman Store will contact the customer to agree the available exchange arrangement.
How the exchange works
- Submit the return/exchange request below.
- Jaman Store reviews the order and the reason for the request.
- If approved, Jaman Store confirms the designated return station and return instructions.
- Customer returns the mattress/product to the designated station.
- Jaman Store verifies the returned item and prepares the correct product or size.
- The exchange is completed and the request is marked complete.
Submit a Return / Exchange Request
Use this form only when Jaman Store supplied a wrong product or wrong size. Keep your order reference available.
Track a Return / Exchange
This is separate from Track Order. Use this section only to track a return or exchange request.